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FAQs

How to order?
You can start by navigating to our categories on the left, select one and buy the dish you want. Click on More button for more info.

How do I pay you?
You can pay us via PayPal or pay on delivery.

What is the minimum order value?
Minimum value is £10 excluding delivery.

I don't want any ingredients as I have an allergy to them.
We will be glad to remove any ingredient that you specify in the box just before you confirm your selected payment.

For customers who do not eat wheat, click here for a list of dishes.

I live further than 3 miles, can I still use your order system?
Yes, we managed to tweak our system to be available for customers who live further than 3 miles.

Can I place an order online, and pick up later?
Sorry, this is not available yet. We are still tweaking our system, we will let you know very soon.

What is your last order time?
Last order is 9.45pm. Any orders made after this time will be cancelled.

How long does it take for my order to arrive?
Usually it takes 30-45 minutes after you have placed an order with us. During busy hours your order will arrive within 1 to 2 hour(s). We try our best to cook your meal ASAP. If any reason your order has been longer than 90 minutes, do not worry. Our delivery driver should be on its way to your door. If there are any delays we will contact you by phone, or if you have entered your mobile number we will send you SMS.

When can I place an order?
Whenever you want really. You can also book in advance, book before we open and we can deliver at whatever time you specify.

I'm having issues placing an order online, what's wrong?
There are many reasons why you cannot place an order online.

  • Domain is temporarily offline
  • Payment gateway is temporarily offline
  • You did not choose the exact area upon registration
  • Your web browser does not support our website
  • Slow internet connection

If the problem persists please call us on 01209213843 to place your delivery order.

I have a complaint to make, who do I write it to?
Send your messages to hongsing@live.co.uk

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Prices: British Pounds


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